FAQ

1. How easy is a Shade Sail to put up?

This depends on the site, but in general two people could install a single ready-made Shade Sail in a couple of hours if the attachment points are already in place.

2. What do you fasten them to?

Shade Sails are easily attached to structures that provide a good firm fixing. This could be the wall of a house, a well built pergola, or wooden or metal posts concreted into the ground. For a temporary installation you can fasten them to trees, washing line posts or strong climbing frames.

3. What are they used for?

Sail Shades are designed to provide shade and shelter from the sun's harmful rays. The sail cuts up to 99% of harmful UV rays and provides 15-20 degree temperature reduction - and a pleasant area to enjoy the outdoors. They are used by both residential and commercial applications to provide shade and a visually striking appearance. They can also provide privacy for patios and decks.

4. Are they waterproof?

Shade sails are designed to let the hot air out from under and allow wind to pass through so they are not fully waterproof.

5. How long should I keep the sail up?

Because the sails are UV stabilized and are very well constructed , the sails can be left in place and only taken down when extreme bad weather is forecasted. Each sail shade comes with a 10-year limited warranty. Please note that the warranty is not covered by damage caused by storms, hailstorm, hurricanes, fire, lightening, or damage done by birds, other animals or any form of vandalism or misuse.

6. What hardware will I need?

For each square sail you will need four snap hooks, four pad eyes to attach to the fixing point and two turnbuckles to properly tension the Shade Sail.  A triangle shaped Shade Sail will  only need three hooks and pad eyes and two turnbuckles. All hardware is available from our online store.

7. How do I clean them?

A hose and soft brush is all that is recommended to clean your sail. Do not use a high pressure water device to clean your Shade Sails as it can damage the sails. Please note that harsh chemicals like bleach, or other chemicals containing sulphur, chlorine, and bromine can damage your sails by attacking the UV stabilisers within the sail shade, which can reduce the life of the product. Harsh chemical can damage your Shade Sail. Damaging chemicals may include: pesticides, metals, metal oxides and metal salts, all halogens and chemical compounds containing halogens or sulphur in all their oxidation states.

8. What Shapes do they come in?

The Ready Made Shade Sails come in a Triangle, Square and Right Angle shape. Custom shapes can be ordered to your exact specifications.

9. If I do not like ordering online is there an alternative?

Yes, you can call the office at 407-474-5427 and we can take your order.

10. How long do I have to wait before I received the goods?

Most deliveries will be received within 5 to 7 working days after receipt of your order and payment.

11. Do these shades protect from UV rays?

These shades are very effective at blocking 99% of the harmful UV rays from the sun.

12. Do we need permits to install these shades?

Planning permission is not normally necessary to erect these shades at a residence if the attachment points are already in place. If poles need to be installed, a call to your city permit department can confirm your specific requirements. For commercial installations, permits are normally required. Florida Shade Company can provide desgin and engineering services that include the appropriate permitting and licensing processes.

13. Do you do other sizes?

We can arrange a quote for custom sized Shade Sails. All you need to do is provide dimensions and shape and we can provide a custom quote. For multi-sail commercial installations, we recommend you request our design service. Custom Shade Sails also have additional color options beyond what is available for the ReadyMade Shade Sails.