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FAQ
1. How easy is a Shade Sail to put up?
This depends on the site, but in general two people could install a single ready-made Shade Sail in a couple of hours if the attachment points are already in place.
2. What do you fasten them to?
Shade Sails are easily attached to structures that provide a good firm fixing. This could be the wall of a house, a well built pergola, or wooden or metal posts concreted into the ground. For a temporary installation you can fasten them to trees, washing line posts or strong climbing frames.
3. What are they used for?
Sail Shades are designed to provide shade and shelter from the sun's harmful rays. The sail cuts up to 99% of harmful UV rays and provides 15-20 degree temperature reduction - and a pleasant area to enjoy the outdoors. They are used by both residential and commercial applications to provide shade and a visually striking appearance. They can also provide privacy for patios and decks.
4. Are they waterproof?
Shade sails are designed to let the hot air out from under and allow wind to pass through so they are not fully waterproof.
5. How long should I keep the sail up?
Because the sails are UV stabilized and are very well constructed , the sails can be left in place and only taken down when extreme bad weather is forecasted. Each sail shade comes with a 10-year limited warranty. Please note that the warranty is not covered by damage caused by storms, hailstorm, hurricanes, fire, lightening, or damage done by birds, other animals or any form of vandalism or misuse.
6. What hardware will I need?
For each square sail you will need four snap hooks, four pad eyes to attach to the fixing point and two turnbuckles to properly tension the Shade Sail. A triangle shaped Shade Sail will only need three hooks and pad eyes and two turnbuckles. All hardware is available from our online store.
7. How do I clean them?
A hose and soft brush is all that is recommended to clean your sail. Do not use a high pressure water device to clean your Shade Sails as it can damage the sails. Please note that harsh chemicals like bleach, or other chemicals containing sulphur, chlorine, and bromine can damage your sails by attacking the UV stabilisers within the sail shade, which can reduce the life of the product. Harsh chemical can damage your Shade Sail. Damaging chemicals may include: pesticides, metals, metal oxides and metal salts, all halogens and chemical compounds containing halogens or sulphur in all their oxidation states.
8. What Shapes do they come in?
The Ready Made Shade Sails come in a Triangle, Square and Right Angle shape. Custom shapes can be ordered to your exact specifications.
9. If I do not like ordering online is there an alternative?
Yes, you can call the office at 407-474-5427 and we can take your order.
10. How long do I have to wait before I received the goods?
Most deliveries will be received within 5 to 7 working days after receipt of your order and payment.
11. Do these shades protect from UV rays?
These shades are very effective at blocking 99% of the harmful UV rays from the sun.
12. Do we need permits to install these shades?
Planning permission is not normally necessary to erect these shades at a residence if the attachment points are already in place. If poles need to be installed, a call to your city permit department can confirm your specific requirements. For commercial installations, permits are normally required. Florida Shade Company can provide desgin and engineering services that include the appropriate permitting and licensing processes.
13. Do you do other sizes?
We can arrange a quote for custom sized Shade Sails. All you need to do is provide dimensions and shape and we can provide a custom quote. For multi-sail commercial installations, we recommend you request our design service. Custom Shade Sails also have additional color options beyond what is available for the ReadyMade Shade Sails.
14. What is the warranty for the shade products of Florida Shade Company?
General Conditions:
• The warranty set forth shall be the purchaser's sole and exclusive warranty.
• All warranties below are effective from the date of installation by Superior Shade, its subsidiaries or agents.
• Superior Shade reserves the right to repair or replace any item covered by this warranty.
• This warranty will be void if the structures are not paid for in full.
• The warranty is void if the structures are not installed in strict compliance with the manufacturer specifications.
• Purchaser shall notify Superior Shade or its agent in writing detailing any defect for which a warranty claim is being made.
• Superior Shade shall not in any event be liable for indirect, special, consequential or liquidated damages.
• Superior Shade specifically denies the implied warranties of fitness for a particular purpose and merchantability.
• The warranty is void if any changes, modifications, additions or attachments are made to the structures or fabric without the written consent of the manufacturer.
• No signs, objects, ornaments, fans, lights, fixtures or decorations may be hung from the top part of the structure, unless specifically designed and engineered by the manufacturer. These items may interfere with the fabric causing the warranty to be voided.
Thread:
• Superior Shade warranties its sewing thread for a period of eight years.
• This warranties that the sewing thread will be free from defects in material and workmanship and will not be damaged by exposure to sunlight, weather and water.
• All other warranties are disclaimed.
• Labor for the removal, installation and/or freight charges, or tops with damage caused by thread will only be covered in instances where Superior Shade had installed the shade structures. In all cases where shade structures were not installed by Superior Shade or its agents, all labor for the removal, installation and/or freight will be at the customers' expense and the warranty will only be applicable to the repair or replacement of the defective materials.
Fabric:
• Superior Shade fabrics carry a ten-year limited manufacturers warranty from the date of installation against failure from significant fading, deterioration, breakdown, mildew, outdoor heat, cold or discoloration with the exception of the umbrella shade structures which carry a three-year limited warranty. Should the fabric need to be replaced under the warranty, Superior Shade will manufacture and ship a new fabric at no charge for the first six years, thereafter pro-rated at 18% per annum over the last four years.
• All fabric curtains, valences and flat vertical panels are not covered under the warranty.
• Fabric is not warranted where it is installed on a structure that is not engineered and built by Superior Shade or its agents.
• This warranty shall be void if damage to or failure to the shade structure is caused by contact with chemicals, misuse, vandalism or any act of God,including but not limited to, ice, snow or wind in excess of the applicable building code parameters.
• All fabric tops are warranted for sustained winds up to 76mph (hurricane force 1) and for gusts of up to 3 seconds duration up to 90mph with no snow or ice accumulation.
• The structures have been designed to eliminate any friction between the rafters and the fabric. The warranty will, therefore, be voided if any modification (temporary or permanent) is made to the rafter, cross pieces or ridge beams.
• Labor for the removal, installation and/or freight charges will be covered in full a period of twelve months where the shade structures supplied and installed by Superior Shade are defective. In all cases where the shade structures are not installed by Superior Shade or its agents, all labor for the removal, installation and/or freight will be at the customers' expense and the warranty will only be applicable to the repair or replacement of the defective materials.
• Superior Shade reserves the right, in cases where certain fabric colors have been discontinued, to offer the customer a choice of available colors to replace the warranted fabric of the discontinued color. The company does not warranty that any particular color will be available for any period of time and reserves the right to discontinue any color for any reason it may determine, without recourse by the owner of the discontinued fabric color.
Steel:
• The structural steel frames are covered for a period of twenty years against failure due to rust corrosion or faulty workmanship.
• Workmanship and painted surfaces are warranted for a period of twelve months. This warranty shall be void if damage to the steel frame or paint is caused by contact with chemicals, misuse, vandalism or any act of God, including but not limited to, ice, snow or wind in excess of the applicable building code parameters.
Acts of Nature:
• This warranty does not cover natural disasters, such as earthquakes, shifts of terrain or tornados. If the structure is installed in an area exposed to hurricanes, removal of the shade fabric is required when a hurricane warning is issued.
Acts of Nature:
• Structures are warranted for winds up to 145mph only if shade canopies have been removed as per requirement set forth above in the
Fabric paragraph. Removal and reinstallation must be performed by an authorized Superior Shade installer unless otherwise specified in writing.
Installation:
• Labor for the removal, installation and/or freight charges will only be covered in instances where Superior Shade or its agents have installed the shade structures. In all cases where units were not installed by Superior Shade or its agents, all labor for the removal, installation and/or freight will be at the customers' expense and the warranty will only be applicable to the repair or replacement of the defective materials.
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